Privacy Policy

At Aurrvina, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect and use your data when you interact with us through our website or place orders via WhatsApp.

1. Information We Collect

When you contact us or place an order via WhatsApp or our website, we may collect:

Name
Mobile number
Shipping address
Order details
Any information shared during WhatsApp chat

We do not collect sensitive financial information directly.

2. How We Use Your Information

We use your information to:

Process WhatsApp orders
Confirm orders and delivery details
Provide customer support
Send order updates via WhatsApp or SMS
Improve our services

We only use your data for order-related communication.

3. Payment Security

Payments may be collected via:

UPI
Bank transfer
COD (if available)

We do not store your payment credentials.

4. WhatsApp Communication

By placing an order via WhatsApp, you agree to receive:

Order confirmations
Delivery updates
Support messages

We do not send spam or sell your number.

5. Sharing of Information

We may share limited details with:

Courier partners (for delivery)
Payment providers (for transactions)

We never sell your personal data.

6. Data Protection

We take reasonable steps to protect your personal data and prevent misuse or unauthorized access.

7. Your Rights

You may request:

Data removal
Correction of information
Stop communication anytime

8. Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page.

9. Contact Us

Aurrvina
📧 support@aurrvina.com
📍 India